ICF Consulting Group, Inc. Sr. Manager, Business Analysis in Fairfax, Virginia


Overview: ICF Olson has an exciting opportunity for an experienced Business Analysis Sr. Manager responsible for providing oversight of business analysis for strategic, complex initiatives in support of multiple lines of businesses throughout Olson Digital. This role requires an individual to manage a business analysis team s efforts to understanding and ensuring initiative alignment with business strategy, formulate high-level project objectives and project scope, identify business process impacts, and elicit cross-functional project requirements as a result of process elicitation, analysis and business interviewing activities.

What you ll get to do:

Process Re-engineering: Ability to quickly understand, create and document multiple inter-related business processes of varying complexity. Partnership: Ability to manage the expectation of business owners, subject matter experts and key stakeholders. Comfortable interacting with senior leadership Quality: Owns customer satisfaction and Quality Standards for team s deliverables Multitasking: Ability to manage multiple tasks and business analysis activities to successful completion Management: Ability to coach, mentor and manage a business analyst team in the creation of business analysis tools/techniques and business requirements (i.e. user story mapping, process maps, rules matrices, mockups, textual requirements, user stories etc.)

Other responsibilities:

Perform requirements gathering through interviews, document and artifact analysis, facilitated workshop sessions, surveys, site visits, business process descriptions, user stories, scenarios, business analysis, task and workflow analysis Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Communicate and collaborate proactively with external and internal customers to analyze information and functional needs and deliver functional requirements, business requirements, and user stories Provide subject matter expertise in one or more industries and bring best practices into requirement discussions Drive and challenge business stakeholders on requirements, processes, and solution drivers to ensure an appropriate level of detail and to remove ambiguity Bring strong analytical skills to bear on projects, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements Must be used to working to standards and have a structured approach to design. Develop and deliver customized training for client end-users on each project, including train the trainer approach Collaborate with Creative team and ensure that User Experience and Visual Design align with Functional Requirements Continually collaborate with, while effectively challenging, business partners to achieve strong results and seek ways to improve team processes.


What you ll need to succeed:

BA/BS degree in Marketing or Internet Technology or related field, or the equivalent combination of education and experience. 5-7 years as a business analyst (or similar role). with demonstrated progression of responsibility including 3 years of supervisory/management experience Experience working in the digital agency or consulting firm space Ability to clearly communicate and engage in a creative, collaborative design process with cross functional business and technology teams. Excellent leadership, relationship management, presentation and communications skills that establish trust, credibility and respect. Familiarity with and aptitude to understand ecommerce, CRM, and CMS platforms supported by Olson Digital, such as Hybris, Sitecore, Marketo, Adobe AEM, Salesforce, or similar Provide subject matter expertise in one or more industries and bring best practices into requirement discussions Project management experience highly desirable. Experience with the Atlassian Suite (Jira, Confluence) Experience with B2B ecommerce, online catalog management, and procure-to-pay processes. Demonstrated experience in defining scope, writing tight requirements and software testing. A strategic thinker with highly developed problem solving skills, strong planning and execution abilities who is flexible and can balance competing demands while working in a dynamic organization. Experience with Adobe Analytics or similar analytics program is highly desirable. Experience working with highly distributed and offshore teams

ICF Olson is an equal opportunity employer that values diversity at all levels. (EOE Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)

Location: /Virginia-Fairfax/

Requisition ID: /1700002772/